Privacy Policy

1. Introduction

FC Plumbing Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fc-plumbing.co.uk or use our services.

Company Number: 16377092
Registered Office: Flat 1 Grenville House, St. Georges Square, Portsmouth, PO1 3AZ, United Kingdom

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact details (email, phone number, address)
• Property information (type, location)
• Service requirements and preferences
• Payment information (processed securely by third parties)
• Communication history with our company

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on pages
• Referring website information
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

• Provide and deliver our plumbing, heating, and construction services
• Process quotes, bookings, and invoices
• Respond to your enquiries and communicate with you
• Send service updates, appointment reminders, and important notices
• Improve our website and services
• Comply with legal obligations
• With your consent, send marketing communications about our services

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To provide our services and fulfill contractual obligations
• Legitimate Interests: To improve our services, communicate with you, and operate our business
• Legal Obligation: To comply with tax, accounting, and regulatory requirements
• Consent: For marketing communications (you can withdraw consent at any time)

5. Information Sharing and Disclosure

We may share your information with:

• Service providers (e.g., payment processors, email services) who assist in operating our business
• Professional advisors (accountants, lawyers) when necessary
• Regulatory authorities or law enforcement when legally required

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Customer records: 7 years (for tax and legal compliance)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limitation of processing
• Data Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at [email protected]

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.