Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by FC Plumbing Limited ("we", "us", "our"). By engaging our services or using our website, you agree to be bound by these Terms.

Company Number: 16377092
Registered Office: Flat 1 Grenville House, St. Georges Square, Portsmouth, PO1 3AZ, United Kingdom
Email: [email protected]

2. Services Provided

We provide the following services:

• Plumbing installations, repairs, and maintenance
• Heating system installations and servicing
• Air-conditioning installation and maintenance
• Commercial building construction and fit-outs
• Emergency plumbing services

All work is carried out in accordance with applicable UK regulations and industry standards.

3. Quotations and Pricing

• Quotations are valid for 30 days unless otherwise stated
• Prices are subject to VAT where applicable
• Prices may vary if site conditions differ from those assessed during quotation
• Emergency call-out charges may apply outside normal business hours
• We reserve the right to adjust prices for materials if market prices change significantly

4. Payment Terms

• Payment terms will be specified on your quotation or invoice
• For larger projects, we may require a deposit before work commences
• Final payment is due upon completion unless alternative terms are agreed
• Late payment may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We accept payment by bank transfer, cheque, or card (subject to availability)

5. Cancellations and Changes

By the Customer

• Cancellations must be made at least 24 hours before the scheduled appointment
• Late cancellations or no-shows may incur a cancellation fee
• For contracted work, cancellation terms will be specified in the written agreement

By FC Plumbing Limited

• We reserve the right to postpone work due to adverse weather, safety concerns, or unforeseen circumstances
• We will provide reasonable notice of any necessary rescheduling

6. Our Obligations

We will:

• Carry out work to a professional standard using appropriately qualified personnel
• Comply with all relevant Building Regulations and industry standards
• Provide Gas Safe registered engineers for all gas work
• Maintain appropriate insurance coverage
• Provide warranties on workmanship as specified in your quotation
• Dispose of waste materials responsibly in accordance with regulations

7. Customer Obligations

You agree to:

• Provide accurate information about the property and work required
• Ensure safe access to the work area
• Inform us of any hazardous materials or conditions (e.g., asbestos)
• Obtain necessary permissions from landlords or property management where applicable
• Make payment in accordance with agreed terms
• Allow reasonable access for follow-up inspections or warranty work

8. Warranties and Guarantees

• We provide a workmanship warranty as specified in your quotation (typically 12 months)
• Manufacturer warranties apply to equipment and materials as per manufacturer terms
• Warranties do not cover damage caused by misuse, unauthorized modifications, or normal wear and tear
• Warranty claims must be reported within a reasonable timeframe

9. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of the specific work performed
• We are not liable for indirect, consequential, or special damages
• We are not liable for defects in workmanship or materials provided by third parties
• Nothing in these Terms excludes our liability for death or personal injury caused by negligence

We maintain professional indemnity and public liability insurance as required.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of FC Plumbing Limited or our licensors and is protected by copyright and other intellectual property laws.

11. Complaints and Disputes

If you have a complaint about our services:

1. Contact us in writing at [email protected]
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond within 14 working days
4. If the matter cannot be resolved, you may seek independent mediation or legal advice

12. Data Protection

We process your personal data in accordance with UK GDPR. For details, please see our Privacy Policy.

13. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: acts of God, severe weather, pandemics, strikes, or government restrictions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions about these Terms, please contact: